Freight settings

Freight for your customers

When your customers purchase products from your B2B store, they can choose their freight options at the checkout. Their selected freight option price will be added to their order and invoice.

You can create four different freight options for your customers:

• Flat Rate
  Customers will see a fixed freight price regardless of the weight or value of the items.

• Order Weight
  Customers will see the freight price that matches the total weight of the products in their cart. If their cart contains a product with no weight, this option will not appear.

• Order Value
  Customers will see the freight price that matches the total value of their cart.
  The order value:

  • Excludes the freight price

  • Excludes tax for tax exclusive price tiers(e.g. wholesale prices)

  • Includes tax for tax inclusive price tiers(e.g. retail prices)

  • Includes discounts (e.g. a $100 product with a $20 discount = $80 order value)

• To Be Confirmed
  Customers will see TBC instead of a freight price. You can then organize the price with the customer.
  

Open freight settings

1. Select Integrations in the left hand navigation and select your B2B online store.
   

2. Select the cog icon to open Settings.

3. Click on the Freight Settingstab.

4. Change any of the settings below and then select Save Settings.

Create a new zone

You can create a range of zones to best fit your freight options (tiers).

1. Click on Create Zone in the Freight Settings.

2. Add a Zone Name. This is often a region or a theme grouping together your different types of freight.
   For example, zones by theme may include: UrbanDelivery and Rural Delivery and zones by region, California, United States, North America,and International.

3. Click Save.

Create a new tier

Tiers decide the price that customers will pay for freight. Each zone can have multiple tiers and freight types. However, we recommend using only one freight type (and To be confirmed) in a zone to minimize customer confusion.

1. Under a zone, select + New Tier.

2. Add a Tier name. For example, Standard Delivery, Overnight Delivery, or To be Confirmed.

3. Choose a Freight Type and set the Price. The price is the same for all B2B customer currencies. For example, if the price is 20, this could be $20 USD, £20,  ¥‎20, or $20 AUD depending on your B2B online store currencies.

   • Flat rate: This is the same fixed price for all orders with that tier. For example, customers that choose Standard Delivery will pay the same price of $20.

   • To be confirmed: the cost of freight will be negotiated after the order is placed between you and the customer. TBC will display at the checkout.

   • Order value: Add a freight price for an order value range. For example, if you provide free shipping ($0) for orders over $200 in value.

     

     The value is the same for all currencies (if the order is $200, £200, ¥‎200, or €200).

     Click + New Condition to add more value ranges and prices. For orders beyond your max value,  you can show TBC (with a blank price field), or you can add a price.

   • Order weight: Add a freight price for an order weight range. For example, if you charge $20 for orders between 5-10kg, customers would pay $20 if their order weight is 7kg.

     

     Click + New Condition to add more weight ranges and prices. For orders beyond your max weight, you can show TBC (with a blank price field), or you can add a price.

     All products must have a weight. This tier will not appear in the checkout if a customer’s cart contains a product with no weight.

     The weight for your products must be the same unit across all products (e.g. only kilogram, not kilogram and grams). You can show the product weight as either lb (imperial) or kg (metric) depending on the Dimension and option weight product settings.

4. Click Save.

5. Click Save Settings.

Edit a zone or tier

You can edit your zones and tiers to change their name, price or freight type.

1. Click on the menu next to the zone or tier you want to edit.

2. Select Edit.

3. Change your zone or tier information and then click Save.

Rearrange zones and tiers

You can rearrange your zones and tiers order for your B2B checkout page. Tiers can only be moved within a zone.

1. Drag and drop with the grey dots to move the zone or tier.

2. Click on Save when you have finished rearranging your zones and tiers.

Remove zones and tiers

You may want to remove a zone or tier. You can either hide the zone and tier so it doesn't show on your B2B store or delete the zone or tier.

Hide a zone or tier

1. Untick the zone or tier that you are wanting to hide.

2. Click Save.

Delete a zone or tier

1. Click on the menu next to the zone or tier you want to edit.

2. Select Delete and then select Delete again.

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