ShipStation settings
Overview
Find out how to configure your ShipStation integration.
Once you’ve set up ShipStation, configure the rate calculator and how sales order synchronize:
Log in to Cin7 Omni.
From the Integrations menu in the navigation, open your ShipStation integration.
Open Settings (the cog icon).
Remember to Save after configuring your ShipStation settings. Then find out how to use the rate calculator and sync sales orders with ShipStation.
Configure the rate calculator
Markup freight costs
The rate calculator downloads shipping costs from ShipStation in Omni.
Use Markup Freight Costs to increase the cost of freight, as calculated by the rate calculator, by a fixed percentage.
Weight units
Set Weight Units to the unit of measurement used in Omni. To check your unit of measurement, open Products from the navigation and select Settings.Then see Option Weight (or Dimensions).
If you’ve set Weight Units to KG, ignore that the Omni interface says LBS on your ShipStation integration dashboard. If you use a different unit of measurement in ShipStation, the rate calculator will convert the weights of shipments.
This setting also affects how sales orders sync (see below).
Configure synchronize sales orders
Send errors to
Set Send errors to to an email address to be notified when errors occur syncing sales orders.
Weight units
Set Weight Units to the unit of measurement used in Omni. To check your unit of measurement, open Products from the navigation and select Settings.Then see Option Weight (or Dimensions).
If you use a different unit of measurement in ShipStation, the rate calculator will convert the weights of shipments.
This setting also affects the rate calculator (see above).
Auto backorder ShipStation split orders
In ShipStation, you can split orders into multiple shipments. That means moving some items into a second order (the split order) to be shipped separately.
Set Auto Backorder ShipStation Split Orders to On and split orders will be downloaded as backorders to Omni.
Invoice order upon completion
Set Invoice Order Upon Completion to Yes and your Omni sales orders will be updated when they’re shipped from ShipStation:
their Fully Dispatched date will be set to the date you printed their labels,
their Invoice Date will be set to the date you printed their labels, and
their Stage will be set to Dispatched.
Get orders from
Set Get Orders From to All Branches to have ShipStation import sales orders from all Omni branches; otherwise, set it to Selected Branches to have ShipStation import sales orders from select branches only.
Include BOM use items
Set Include BOM ‘Use’ Items to Yes and the components in an expanded bill of material (BOM) will each become an item in the order in ShipStation; otherwise, set it to No and only the finished BOM product will become an item in the order.
ShipStation currency
Set ShipStation Currency to Cin7 Base Currency.
Custom map fields
Use Custom Map Fields to map properties of Omni sales orders to custom fields in the notes of orders in ShipStation. To set up Custom Map Fields, contact Cin7 Omni support.