Sync sales orders with ShipStation

Sync sales orders with ShipStation

Overview

Syncing Sales Orders between Cin7 Omni and ShipStation allows you to organize shipping and the printing of shipping labels.

Import sales orders into ShipStation

For orders to be imported into ShipStation, the following criteria must be fulfilled:

  • The Sales Order is Approved (i.e. not a draft).

  • The stage has been set to Fully Picked.

  • The created date, or ETD is within the last 60 days.

  • The Delivery Country field is populated.

To import these orders:

  1. Log in to your ShipStation account.

  2. Select the Sync button at the top right of the screen.

If there are any errors, an email will be sent to you. All errors must be fixed in Cin7 Omni before an order can be imported into ShipStation.

Note: If the Phone field in a Cin7 Omni sales order is empty, Cin7 Omni will use the Mobile field instead (if available) when sending the order to ShipStation.

Update sales order status

Once you have dispatched all the goods within the order, select the Sync button once more.

Syncing between ShipStation and Cin7 Omni will have the following affect:

  1. The Tracking Code field in Cin7 Omni will be populated.

  2. The Carrier field in Cin7 Omni will be populated (Note that if there is already a carrier in Cin7 Omni, it will not be overwritten by ShipStation).

  3. All stock in the order will be dispatched.

  4. The Fully Dispatched field will be populated with a date.

  5. The Stage will be changed to Dispatched.

FAQs

Are hidden items in an Order sent to Shipstation?

If an item in a Cin7 Omni sales order is set to Hide (under Format), the hidden item will not be sent to ShipStation.

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