Two-factor authentication (2FA)
Overview
Two-factor authentication (2FA) adds extra security when logging into Cin7 Omni. It requires two forms of identification for login—a password and verification code. This significantly reduces the risk of unauthorized access.
2FA is mandatory. To set it up, download an authenticator app to a secure device and authorize it. During login, you'll enter your credentials and a verification code from the app.
You'll receive ten recovery codes when setting up 2FA. Use these if you lose access to your authenticator app. You can also verify your browser to only need a verification code every 30 days.
Set up 2FA
You’ll be prompted to set up 2FA the first time you log in after:
Your 2FA has been reset
To set up 2FA, you must:
Download an authenticator
Authorize your device
Download an authenticator
Download an authenticator app or password manager to a secure device and review its instructions. Most popular options will work. But your business may have limitations, like not allowing mobiles or browser extensions.
Here’s a guide to help you choose:
| Authenticator | Mobile app | Desktop app | Web app | Browser extension | Free plan |
|---|---|---|---|---|---|
| Authy | Yes | No | No | No | Yes |
| Google Authenticator | Yes | No | No | No | Yes |
| Microsoft Authenticator | Yes | No | No | No | Yes |
| LastPass | Yes | No | Yes | Yes | Yes |
| 1Password | Yes | Yes | Yes | Yes | No |
| Authenticator | No | No | No | Yes | Yes |
Authorize your device
Once you’ve downloaded your authenticator, use it to authorize your device (optionally, watch this video on authorizing your device):
Go to https://go.cin7.com/.
Enter your Username and Password.
Click Log in. You'll be prompted to configure 2FA.
Select Configure It Here (if you can’t see this button, skip this step).
On the configure page, scan the QR code (or type the 32-character code) into your authenticator app, which will generate a one-time verification code.
Type the verification code into the Verification Code field in Cin7 Omni.
Select Verify.
-
Save the ten red recovery codes somewhere safe.
If you lose access to your authenticator app, you can log in with a recovery code. If you lose your recovery codes, you must reset 2FA.
Select Continue to Login.
You've finished setting up 2FA. Now you can log in.
Log in with 2FA
Once you’ve set up 2FA, you can log in to Cin7 Omni:
Go to https://go.cin7.com/.
Enter your Username and Password.
Click Log in.
-
With your authenticator app, generate a verification code.
If you’ve lost access to your authenticator app, you can log in with a recovery code. Else, you must reset 2FA.
Type your verification code into the Authenticator Code field in Cin7 Omni.
Optionally, if you want to log in on this device without verification codes for 30 days, select Trust This Device For 30 Days.
Select Log In.
Log in with recovery codes
If you’ve temporarily lost access to your authenticator app, you can log in with a recovery code:
Go to https://go.cin7.com/.
Enter your Username and Password.
Click Log in.
Click Log In with Recovery Codes.
Type one recovery code into the Recovery Code field.
Select Log In.
Generate new recovery codes
If you’re running out of recovery codes, or you’ve lost them, but still have access to your authenticator app, you can generate new codes:
Log in to Cin7 Omni.
From the user menu, select Your Profile.
Next to Two-Factor Auth, select Manage.
Select Generate New Codes.
On the dialog, click OK.
Save the ten red recovery codes somewhere safe.
Close the browser tab.
FAQs
Do I have to enter a verification code every time I log in?
No, if you want to log in without verification codes for 30 days, select Trust This Device For 30 Days when logging in.
What if I share my login with another person?
Don’t share your Cin7 Omni login with another person. It’s a breach of Cin7’s security and terms of use policies. Your company must add another user to your Cin7 Omni license and create a new user.
Do I need 2FA to log in to POS and WMS?
Yes, POS and WMS users will use 2FA to log in to the backend in order to open POS and WMS.
What if I can't log in?
Find out how to fix login issues.