Two-factor authentication (2FA)

Overview

Find out about two-factor authentication (2FA), how to set up and log in with 2FA, and how to troubleshoot common 2FA issues.

Two-factor authentication (2FA) is an important second layer of security that requires two forms of identification to log into Cin7 Omni.

When you first log in to Omni, you must set up 2FA by downloading an authenticator app or password manager to a trusted device, like your computer or phone, and authorizing it. Then, when logging in to Omni, you’ll enter your username, your password, and a verification code – the “second factor” – generated via your authenticator app.

You’ll also be given ten recovery codes when setting up 2FA. If you lose access to your authenticator app, you can use a recovery code to log in. Otherwise you can have your account reset and set up 2FA again.

You can choose to verify your browser too, so that a verification code is needed only once every thirty days.

Benefits of 2FA

By requiring two forms of identification, 2FA significantly reduces the risk of unauthorized account access. This not only boosts your account security but potentially saves you time and money by reducing the chances of security breaches.

Set up 2FA

1. Choose an authenticator

First, download an authenticator app or password manager to a computer or phone that only you can access, and familiarize yourself with the application’s instructions.

Most popular authenticator apps or password managers will work, but you may have certain business constraints, such as not having access to mobile devices or browser extensions.

Here’s a guide to help you choose the right authenticator:

Authenticator	Mobile app	Desktop app	Web app	Browser extension	Free plan
Authy	Yes	No	No	No	Yes
Google Authenticator	Yes	No	No	No	Yes
Microsoft Authenticator	Yes	No	No	No	Yes
LastPass	Yes	No	Yes	Yes	Yes
1Password	Yes	Yes	Yes	Yes	No
Authenticator	No	No	No	Yes	Yes

2. Authorize your device

Then authorize your device – optionally, watch this video on authorizing your device, otherwise follow these instructions:

Log in to Cin7 Omni: https://go.cin7.com/. You’ll be prompted to configure 2FA.
Select Configure It Here (if you can’t see this button, skip this step).
On the configure page, scan the QR code (or type the 32-character code) into your authenticator app, which will generate a one-time verification code.
Type the verification code into the Verification Code field in Cin7 Omni.
Select Verify.
Save the ten red recovery codes somewhere safe.
- If you lose access to your authenticator app, you can log in with a recovery code, and if you also lose your recovery codes, you must reset your account (see below).
Select Continue to Login.

You’ve finished setting up 2FA. Now find out how to log in with 2FA.

Log in with 2FA

Once you’ve configured 2FA, you can log in with verification codes:

Log in to Cin7 Omni.
With your authenticator app, generate a verification code.
- If you’ve lost access to your authenticator app, you can log in with a recovery code. If you’ve also lost your recovery codes, you must reset your account (see below).
Type your verification code into the Authenticator Code field in Cin7 Omni.
Optionally, if you want to log in on this device without verification codes for 30 days, select Trust This Device For 30 Days.
Select Log In.

Manage 2FA

Recovery codes: log in, generate

If you’ve temporarily lost access to your authenticator app, you can log in with a recovery code:

Log in to Cin7 Omni.
Select Log In with Recovery Codes.
Type one recovery code into the Recovery Code field.
Select Log In.

If you’re running out of recovery codes (or you’ve lost your recovery codes) but have access to your authenticator app, you should generate new codes:

Log in to Cin7 Omni.
From the user menu, select Your Profile.
Next to Two-Factor Auth, select Manage.
Select Generate New Codes.
From the dialog, select OK.
Save the ten red recovery codes somewhere safe.
Close the browser tab.

And if you’ve permanently lost access to your authenticator app, ask an admin to reset your account as soon as possible (see below).

Reset your account

If you lose access to your authenticator app and recovery codes, ask an admin to reset your account:

Log in to Cin7 Omni as an administrator.
From the user menu, select Users.
Select the user.
Under Two-Factor Authentication, select Reset Two-Factor Settings.

After having been reset, your account will have 2FA turned on and you must configure 2FA the next time you log in (see above).

FAQs

Do I have to enter a verification code every time I log in?

No, if you want to log in without verification codes for 30 days, select Trust This Device For 30 Days when logging in.

What if I share my login with another person?

Don’t share your Cin7 Omni login with another person. It’s a breach of Cin7’s security and terms of use policies. Your company must add another user to your Cin7 Omni license and create a new user.

Do I need 2FA to log in to POS and WMS?

Yes, POS and WMS users will use 2FA to log in to the backend in order to open POS and WMS.

Why is my verification code rejected when logging in?

If your verification code is rejected when logging in, you may have multiple accounts in your authenticator app. Make sure you’re using a code generated for Cin7 Omni.

What if I have other issues?

Many issues are resolved by clearing your browser’s cookies and cache (Chrome ) or using a private window (Chrome).