Manage subscription
Overview
Manage and break down your subscription, invoices, and payments. Configure your plan and rack rates add and remove users and connections. Find out about canceling your account.
Subscription, invoices, and payments
Your Cin7 Omni subscription determines the features available to your account and what they cost. There are three main parts:
Your plan includes a certain number of users, connections, and other features for a fixed fee.
Your rack rates are additional fixed fees for extra users and connections, beyond those in your plan.
Your additional fees include variable charges for payment portal transactions and electronic data interchange (EDI) overages.
You are invoiced during the first week of each month for the previous month’s subscription. Your invoice is sent to your account’s Billing Email. To review past and current invoices:
From the user menu, open Account Details.
Click Statement. You’ll see a list of past and current invoices.
To open an invoice, click the Invoice number.
Payment is due in 7 days. Credit cards are charged within 48 hours and reconciliation may take 1 week. Direct debits, bank transfers, and ACH/ECP are scheduled by your bank or payment provider.
You are billed for unused plan and rack rate users and connections. Learn how to break down your subscription and add and remove users and connections.
The amount owed may vary due to rack rate, payment portal, and EDI overage fees and plan price changes.
Discounts on your plan’s users and connections do not apply to rack rate users and connections.
We email your account’s Authority Contact Email 20 days before plan price changes.
Subscription breakdown
To find out your number of billable users and connections, which users and connections are on plan or rack rate, and other details about your subscription, review the itemized breakdown:
Log in to Cin7 Omni as an administrator.
From the user menu, open Account Details.
Click Statement.
Open the most recent Invoice.
Click Invoice Breakdown.
At the bottom of the itemized breakdown is the summary. This tells you how many users and connections come with your plan, how many users and connections are on rack rate, and whether you’ve incurred payment portal facilitation fees.
Above the summary are your active users and connections. Note that inactive but billable users and connections are not listed.
Add and remove users and connections
As the needs of your business change, you can change the number of users and connections in your subscription.
The simplest way to add or remove users and connections is with rack rates. If you add rack rate users or connections, you pay an extra monthly fee for each. Your Administrator can add or remove users in Cin7 Omni and you will only pay for what you use.
Depending on your business needs, you might consider upgrading or downgrading your plan. Each plan offers a different number of users and connections at varying costs.
Contact Cin7 Omni support to change your plan or adjust your subscription (e.g. add/remove connections).
Change payment method
To pay your invoice, you can use credit card, direct debit, bank transfer, or ACH/ECP.
You must use a credit card to pay your first invoice. Your credit card details are securely stored in your account during onboarding.
Once you have paid your first invoice, you can change your payment method:
Log in to Cin7 Omni as an administrator.
From the user menu, open Account Details.
Select Update Payment Details and follow the on-screen instructions.
To pay by direct debit, your business must be located in New Zealand, Australia, or the United Kingdom.
To pay by ACH/ECP, your business must be located in the United States.
Cancel subscription
To cancel your Cin7 Omni subscription and close your account, submit a ticket with Cin7 Omni Support.
You must be an administrator or authority contact to request cancellation. In your request, include your name, phone number, company name, and reason for cancellation.
Once we receive your request, we will contact you for confirmation. The 20-day notice period begins retroactively from the day of the request, according to the Cin7 Terms of Use:
If you submit a request before the 10th of the month, your subscription will be cancelled and your account closed at the end of the month. You will be invoiced for this month only.
If you submit a request after the 10th of the month, your subscription will be cancelled and your account closed at the end of the next month. You will be invoiced for this month and next month.
Once the account has been closed, you cannot log in, retrieve its data, or reactivate it. If you belong to another account, you can log in to that account.
Read-only plan
Our read-only plan gives one user access to your Cin7 Omni account and its data. It does not include any connections or allow you to create, change, or delete data. For more information about our read-only plan, contact Cin7 Omni Support.