Troubleshoot errors with QuickBooks Online
Overview
Find out how to fix common errors with your QuickBooks Online integration:
Error: Required parameter line is missing in the request
You’ve tried to sync an adjustment to QuickBooks Online, but the total value of the adjustment is zero.
If the value of an adjustment is zero, then it has no financial implications. You don’t need to sync it to QuickBooks Online. Reset the error and stop the adjustment from syncing again:
Open the adjustment.
Select Save to Admin.
Set Accounting Status to Do Not Import.
Error: Records were skipped because the contact does not exist in QuickBooks. Please Import and Update Contacts
You’ve tried to sync a transaction to QuickBooks Online, but the customer or supplier of the transaction hasn’t been linked.
To fix this issue, first reset the error. Then link the contact to QuickBooks Online and resync the transaction.
Error: Invalid Reference Id
You’ve tried syncing a transaction to QuickBooks Online, but an account, service, or contact on the transaction has an invalid link to QuickBooks Online.
To tell what caused this error, first reset the error. Then open the Errors > Suppliers or Errors > Customers tab. If the transaction's contact is listed with an additional error ("Object not found"), then the issue is that the contact has been archived in QuickBooks Online. Reset that error, too, and then relink the contact:
On your QuickBooks Online integration dashboard, open either Sales > Customers or Purchases > Suppliers.
Select the contact.
At the bottom of the page, click Unlink Selected.
Click Unlink.
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Either:
To link this contact to an existing QuickBooks Online contact, use the Search column to find and select that contact.
To upload this contact as a new QuickBooks Online contact, select the contact and click Upload Selected at the bottom of the page.
Resync the transaction.
Alternatively, you can also unarchive the QuickBooks Online contact, reset the errors, and then resync the transaction.