Return products with a receipt

Overview

You can process a return if the customer has a receipt or no receipt.

If a consumer wishes to return a product and has a receipt, you may look up the transaction and recall the sale to the POS.

Select the menu icon on the top left, and from the Returns section, select Search Orders.
Search in the keyword field for customer name or order ref.You may have to change the Status to widen the filter to include All Sales.
Once you have found the Sale, select its Ref to review the details. This will direct you to a page as shown below which allows you to select the products to return.
Enter the total number of products the customer wants to return
- or -
Choose Select All to return all products.
If the order was for the Cash Customer, you can search here for a different customer to refund. For example, you will need to select a customer if you intend to give a Store Credit.
Select Create Credit Note from Selected Products to create the credit note.

When the POS Settings | Store Credit Settings | Require the customer to be selected for refund is set to "Yes", selecting the customer is mandatory while processing a refund.

All the products to be returned will be entered into the POS. To complete the return:

The return process is now complete.