Cin7 Pay refunds

Cin7 Pay refunds

Overview

Refund Cin7 Pay payments from your Cin7 Pay dashboard, then create a credit note so the refund and any returned stock sync to your accounting software. If a customer has disputed a payment instead, see the Cin7 Pay disputes guide.

Refund a payment

  1. On your Cin7 Pay dashboard, open Payments, refunds, and disputes.

  2. Click the payment to refund.

  3. Click Send refund.

  4. Enter the Refund amount and Reason.

  5. Click Refund.

  6. Create a credit note and add the returned stock. If stock wasn’t returned, add a non-stock item for the same value instead.

Stripe refunds your customer and deducts the amount from your next payout.

Reconcile refunds

Credit notes for refunds must sync for Cin7 Pay payments to reconcile. Find out about reconciling with Xero or QuickBooks Online.

Was this article helpful?

Have more questions? Submit a request