Set up branch routing for Amazon Seller

Branch routing lets you assign sales orders downloaded from Amazon Seller to different Cin7 Omni branches (or distribution branches) depending on the shipping address and shipping method of each sales order.

Branch routing also lets you split sales orders across multiple branches (or distribution branches) when the preferred branch can’t fulfill the whole order.

Set up branch routing

1. Log in to Cin7 Omni.

2. From the Integrations menu in the navigation, open your Amazon Seller integration.

3. Open Settings.

4. Under Branches, set Enable branch routing to Configure Branches.

The Branch Routing Grid will now be shown. In the grid, each Omni branch has a row and each row includes cells for Country Codes, State Codes, and Shipping Options. These are all properties of sales orders that get downloaded from Amazon Seller. If a sales order matches every condition in a row, that sales order will be assigned to that branch when it’s downloaded – when a sales order doesn’t meet the conditions of any row, it will be downloaded to the default branch for FBM orders (Additional Settings > Download FBM orders to):

• To route sales orders by their destination country, choose Country Codes.

• To route sales orders by their destination state, choose State Codes.

• To route sales orders by their shipping method, enter Shipping Options.

Remember to Save Settings.

Enable split orders

Optionally, once you’ve set up branch routing (above), you can enable split orders by selecting Split Orders under Branches in your Amazon Seller integration settings.

Once you’ve enabled split orders, you can assign up to two backup branches for each branch. To assign backup branches, use the dropdown menus in the If Branch Does Not Have Stock column in the Branch Routing Grid.

Then, when you download sales orders from Amazon Seller, they’ll be split into separate sales orders for backup branches if the preferred branch can’t entirely fulfill the order.

When a sales order is split, the original sales order’s payments are split across sales orders based on which products each is dispatching. Billing and shipping details are copied to each sales order. Freight costs aren’t split.

Enable distribution branch routing

By default, the Branch Routing Grid determines each sales order’s Branch and split orders checks the Branch to determine whether to split the order.

Alternatively, by enabling distribution branch routing, you can route sales orders to different distribution branches, and split sales orders based on stock levels at distribution branches.

To enable distribution branch routing, select Keep Default Branch under Branches in your Amazon Seller integration settings.

Once you’ve enabled distribution branch routing, the Branch Routing Grid will determine each sales order’s Distribution Branch and split orders will check the Distribution Branch of a sales order to determine whether to split it. Every Amazon Seller sales order’s Branch will be the default branch for FBM orders (Additional Settings > Download FBM orders to in your Amazon Seller integration settings).

Points routing

Some sales orders may meet the conditions of more than one branch in the Branch Routing Grid. To decide how to route such sales orders, Omni gives “points” to each condition and routes each sales order to whichever branch has the most points.

For example, say (a) you download a sales order with a destination of New York, United States, a shipping method of FedEx, and no external route code and (b) your Branch Routing Grid is set up as below. Omni will route the sales order to Branch B because it has 6 points and Branch A has 5 only (note the points of each condition in the table header):

If two branches gain the same number of points, Omni will route the sales order to whichever branch is listed first in the Branch Routing Grid.

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