Cin7 Pay FAQs

Overview

Find answers to frequently asked questions about Cin7 Pay.

Where is Cin7 Pay available?

Cin7 Pay is available to business based in Australia, Austria, Belgium, Canada, Croatia, Cyprus, Estonia, Finland, France, Germany, Hong Kong, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, the United Arab Emirates, the United Kingdom, or the United States.

Find out about Cin7 Pay pricing and support

What does Cin7 Pay cost?

Cin7 Pay offers transparent, competitive pricing per transaction, determined by the payment method and total amount. All fees are deducted from your payouts.

See the Cin7 Pay pricing schedule

What information and documents do I need to create an account?

Cin7 Pay uses Stripe, so required information is based on Stripe’s requirements and may vary by country and business type.

Tax identification
- For example, EIN, ABN, or ACN
Website or online presence details
- URLs
- Product or service descriptions
Business ownership
- Company structure
- Owners, partners, and directors
Banking
- Bank name and address
- Bank account number
- Routing number
- Support for Plaid or microdeposits

Does my Cin7 Pay account require a float or minimum balance?

No, Cin7 Pay does not require a float or minimum balance.

Can I use Cin7 Pay without Cin7 Omni?

No, as an embedded payment processor, Cin7 Pay is only available with Cin7 Omni. If you cancel your Cin7 Omni subscription, you would maintain access to Cin7 Pay only until all payments and payouts are complete.

Is Stripe PCI compliant and are my payments secure?

Yes, Stripe is a compliant PCI Level 1 Service Provider and belongs to the PCI Board of Advisors. Payments are protected with AES encryption and processed on isolated infrastructure.

How do I get support from Stripe?

For help with a Cin7 Pay payment, contact Stripe. Quote the payment reference.

Can I activate saved payment methods without accepting the terms and conditions?

No, you cannot activate saved payment methods without accepting the terms and conditions.

Is customer consent required to save payment methods?

Yes, your customers must give you consent to save their payment method. They give consent by selecting Save payment details for future purchases at the checkout.

What if I deactivate saved payment methods while a customer is checking out?

If you deactivate saved payment methods while a customer is checking out, they will receive an error when trying to save a payment method or use one.

Does Cin7 Pay support my obligations towards customers with saved payment methods?

Yes, Cin7 Pay supports your obligations towards customers with saved payment methods.See the terms and conditions.