Upload stock levels to BigCommerce
Overview
Find out how to configure your BigCommerce integration’s stock settings and keep your BigCommerce stock levels in sync with Cin7 Omni.
The stock level of a product is the number of available units.
It’s essential to regularly upload your Cin7 Omni stock levels to BigCommerce. If you don’t upload stock levels after purchasing goods, you could understock goods in BigCommerce and lose sales. And if you don’t upload your stock levels after making sales via other channels, you could oversell inventory and damage your reputation.
You should update your BigCommerce stock levels whenever your Omni and BigCommerce inventories get out of sync, which includes:
After you receive stock
After you fulfill non-BigCommerce sales orders
After you download BigCommerce sales orders
Before uploading your stock levels to BigCommerce, you must choose which Omni branches to upload stock levels from and how to have your BigCommerce stock levels calculated (below).
Omni only uploads the stock levels of any product mapped to BigCommerce, including the virtual stock levels of bill-of-material (BOM) products.
Configure upload stock levels
1. Configure branches
Omni products may have stock at multiple branches. So you must decide whether to upload the total amount of stock from across your Omni branches, or whether to upload stock levels from selected branches only.
Log in to Cin7 Omni.
From the Integrations menu in the navigation, open your BigCommerce integration.
Open Settings.
Open the Settings tab.
Ensure Stock is turned on.
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Under Stock, either:
To upload the total amount of stock from all branches, set Get Stock Levels From to All Branches.
To upload stock levels from selected branches, set Get Stock Levels From to Selected Branches and then select those branches.
Select Save Settings.
2. Configure calculation
In your BigCommerce integration settings (Integrations menu > BigCommerce integration > Settings > Settings tab), use Stock > Type of Stock Level To Use on WooCommerce to choose how your products’ BigCommerce stock levels are calculated. For a description of each option, see BigCommerce settings.
Optionally, you can use the setting Set Buffer Stock to have a fixed quantity automatically subtracted from your BigCommerce stock levels. Example: If 100 units of a product are available in Omni and you’ve set Set Buffer Stock to 20, that product’s BigCommerce stock level will become 80 (that’s 100 minus 20).
Upload stock levels
There are two ways of uploading stock levels to BigCommerce:
Log in to Cin7 Omni.
From the Integrations menu in the navigation, open your BigCommerce integration.
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On the Stock Update Status tile, select either:
Update All Stock, to upload the current stock levels of all mapped Omni products
Update Recent Modified Stock Levels, to upload the stock levels of mapped Omni products whose stock levels have changed since you last uploaded stock levels
Most of the time, you’ll only have to run Update Recent Modified Stock Levels, which executes more quickly. However, whenever you reconfigure how your stock levels are uploaded, you’ll need to run Update All Stock once.
Automatically upload stock levels
Update Recent Modified Stock Levels runs automatically every time you open your BigCommerce integration dashboard. It also runs automatically after downloading BigCommerce sales orders, if you’ve enabled Auto-Sync Stock in your BigCommerce integration settings.
Errors
To view errors from uploading stock levels to BigCommerce, select Stock Update Errors on the Stock Activity tile on your BigCommerce integration dashboard, and find out how to troubleshoot common errors.