The POS receipt and Invoices should correctly display the UOM quantity

Current Behavior
Cin7 Omni currently calculates and displays quantities on invoices and receipts exclusively using the product’s base unit of measure (UOM). Even when a transaction is created using an alternative UOM (for example, cases, cartons, or bulk units), the invoice or receipt displays the rolled-up quantity in the base unit (e.g., individual units or pounds).

There is currently no configuration or setting available to control how quantities are displayed on invoices or receipts. All quantity calculations and document displays are standardized to the base UOM, regardless of the UOM selected during the transaction.

Limitation / Impact
While alternative UOMs simplify purchasing and selling in different quantities, the invoice and receipt output does not reflect the UOM actually used in the transaction. This can lead to:

• Confusion for customers and suppliers who expect to see quantities in cases or bulk units
• Additional manual explanation or reconciliation outside the system
• Reduced clarity in customer-facing and supplier-facing documents

Requested Enhancement
Introduce an option to display invoice and receipt quantities based on the transaction-level UOM selected, rather than always converting and displaying quantities in the base UOM.

Potential approaches could include:

• A configurable setting at the document or company level to choose between base UOM and transaction UOM
• Displaying both values (e.g., “10 cases (100 units)”) for improved clarity