Issue with Cin7 x Shopify integration - Cin7 changing the location for Shopify split orders not yet fulfilled

Luke Kell

We have been experiencing an issue within Shopify caused by the Cin7 integration. When we have an order with a split fulfillment in Shopify and one of the split orders is dispatched in Cin7, the Cin7 integration will change the location of all fulfillments within Shopify to match the dispatched location.

This leads to a lot of time wasting work changing the location of the unfulfilled location within Shopify to match the location we intend to fulfill from.

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Comments

2 comments

Date Votes
  • Comment author
    Brody Henricksen

    This happens to us from time to time too!

    0
  • Comment author
    dallis

    From our experience, this can happen when inventory changes mean the item cannot be fulfilled at one location.

     

     

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