Duplicate Credit Notes Planned
Currently it is possible for a credit note to be raised multiple times from a Sales Order for the same product/quantity.
This can easily happen when a business has a number of Branches and products are returned (twice) to different branches.
Our experience was with the return of the same item purchased at 2 different business and even though the product was “returned In Full” at one branch, when customer returned the same item purchased elsewhere at another branch CIN7 allowed a second credit note to be raised.
Once a credit note has been raised for a product from the Sales Order any further credit requests from that sale there should be noted if an item has been returned previously.
I would suggest something like this.
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Hi Suzanne,
Thank you for your valuable feedback regarding the ability to create multiple credit notes for the same items from a sales order.
We completely understand how this can lead to potential errors or duplicate credits. I’m happy to share that we’ve taken this into consideration and are actively working on an enhancement to address it.
In an upcoming release, we’ll be introducing functionality that will prevent users from selecting units / items that have already been allocated to a credit note, marking them clearly as unavailable during credit creation from the sales admin page.
We’re planning to roll this out initially as part of a beta phase. If you're interested in early access and helping us shape the final version, you can submit a support request to join the beta once we've published the feature announcement via our Product Updates page.
Best regards,
Melvin
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