Add Force daily auto Order Status update option to Iconic Marketplace Integration - to avoid late delivery fines $22 per order
Like Download Order Status - where we tick Force daily auto order download and enter a time, to make sure all orders are downloaded just before our 3PL cut off - could we have the same for Order Status update? (as well as the usual volume based checks throughout the day)
Our 3PL usually updates courier details and dispatch status around 4pm. However the Iconic Marketplace Integration does not update immediately and can take up to 1 hour to update Iconic Seller Centre as dispatched
Since Iconic Marketplace Seller KPI is “all orders dispatched same day if placed before 3pm”, we risk an order being marked as “late delivery” and attracting a $22 fine per late order. (when actually our 3PL has updated order status as dispatched at 4pm but the integration hasn't updated Iconic Marketplace yet due to the lag in updates/syncs based on ogic that works for new order volume, but doesn't work for order status updates that might only happen once or twice per day.
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