Configure the system not to distribute the total order amount paid when a backorder is created

Support Default Name

Currently, payment information/status from the original SO does not get carried over to the backorder. If a backorder is created, Cin7 also deducts the back ordered item's price from the original order, displaying it as an amount owing and skewing the total order amount. This creates confusion and discrepancies in cases where the customer has already paid the order in full prior to dispatch. The system incorrectly displays an amount owing upon backorder creation both on the invoice document and sales order transaction page.

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