Fix errors
Overview
Find out how to fix errors from syncing contacts and transactions to Xero or QuickBooks Online.
Find and fix errors
Contacts and transactions that fail to sync to Xero or QuickBooks Online get moved to the Errors tab of your accounting integration’s dashboard.
You’ll see a red badge on the Errors tab, as well as on the relevant subtab, if there are contacts or transactions that have failed to sync. The error is described in the Errors column.
To keep your accounts up to date, you must resolve the errors that stopped a contact or transaction from syncing (see below). Then you must reset and re-sync the contact or transaction (see below).
Contact errors
Typically, contacts fail to sync because they’re linked to an invalid contact or no contact at all. Contacts may themselves fail to sync or cause transactions to fail to sync.
Find out how to link and unlink contacts to resolve these errors:
Transaction errors
The reason a transaction fails to sync is described in the Errors column on the relevant Errors subtab.
If the error is caused by the transaction itself, you can open the affected transaction by selecting its reference in the Reference column.
Transaction errors might be caused by the contact (customer or supplier) being linked to an invalid contact, or no contact at all, in your accounting software. If the contact caused the transaction to fail to sync, find out how to fix contact errors (above).
Cost of goods sold (COGS) errors
Cost of goods sold (COGS) transactions that fail to sync don’t move to the Errors tab. If a COGS transaction fails to sync, it will stay on the COGS subtab of the Adjustments & COGS tab.
COGS transactions usually fail to sync because they’re dated on or before your Xero lock date or your last QuickBooks Online closing date. If for this reason a COGS transaction is going to fail to upload, you’ll see a warning icon next to it.
Find out more about uploading COGS transactions to Xero and QuickBooks Online:
Reset errors
Once you've fixed an error, you must reset the contact or transaction.
On your accounting integration’s dashboard, open the Errors tab and then the relevant subtab.
Select the checkbox next to the contact or transaction.
Select Reset Selected.
The contact or transaction will return to the original tab for its contact or transaction type. There you can re-sync it.