Customer credit limits and holds
Overview
You can prevent customers from buying too much on account (or limit repeat offenders who miss payments or pay late).
You can do this by:
Add a credit limit: choose the recommended amount a customer can owe.
Place customer on hold: flag a customer's account to prevent sales.
Standard users can’t Approve or Save new sales orders (buttons will disappear).
Customers on hold
You can prevent sales to certain customers by placing them on hold. Standard users can’t create new sales orders for on hold customers.
Warnings appears next to the contact information in the sales order and the sales order total (standard users only).
Place a customer on hold:
In the navigation, select CRM.
Search for the customer you want to place on hold.
In the Under the Accounts section, select On in Put on Hold.
Select Save.
Credit limit
You can add a recommended amount that a customer can have on account. Standard users can’t create new sales orders for customers over their credit limit.
If a customer has a credit limit, you can see their available credit (credit limit - balance owing) in the sales order when they are selected as the customer. You can see the available credit if you have an accounting integration.
The credit limit will prevent sales orders from going over the credit limit. Standard users can Save as Draft but a Manager or Admin is required to Approve the sales order.
A warning appears next to the contact information in the sales order and the sales order total (standard users only).
Add a credit limit:
In the CRM module, select the customer name in the Company column that you would like to update.
Under the Accounts section, enter a value into the Credit Limit field.
Select Save.
Next, go to your accounting integration (Xero or QuickBooks Online), and select Update Balances.
The outstanding balance will be put in the Balance Owing field.
Those customers whose Balance Owing is greater than their credit limit will have the above warning against their account.