Your Cin7 Omni subscription invoice
Overview
We invoice you monthly with your subscription fee.
Your subscription fee includes the charge for your subscription plan and charges for any additional users, connections, or services that are not included in your plan.
By connections, we mean any solutions you integrate with your Cin7 Omni account, such as Xero, Shopify, or a third-party logistics provider.
You can track your charges and payments in your invoices, and view invoices right from Cin7 Omni.
Administrator rights required
When and how we invoice you
We invoice you in the first week of each month. Your invoice is automatically emailed to the billing contact set up for your account.
To find your billing contact details, in Cin7 Omni, select your name, then select Account Details.
When and how your payments are processed
Typically, your payment is processed within 7 business days of your invoice date. You can pay your invoice by credit card, by direct-debit, or by bank transfer via a service like ACH (for US customers).
Note: We do not accept payments on installment. Please contact receivables@cin7.com if you are having difficulty paying your monthly subscription.
Credit card payments are automatically processed within 48 hours of the invoice date. However, payments can take up to seven business days to reconcile.
Direct debit and bank transfer payments are processed according to the date set by your bank or payment processor.
View your invoices in Cin7 Omni
You can track your your monthly subscription fees and payments by accessing invoices in Cin7 Omni:
Select your name, then select Account Details.
Select Statement. A list of recently paid/any unpaid invoices appears, with due dates.
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Select an invoice number.
Your invoice shows your total subscription fee and applicable taxes for:
Your plan (with number of users and connections included)
Any users/connections added but not covered by your plan (Rack Rate).
And a Payment Portal Facilitation Fee, if applicable.
To see itemized charges, select Invoice Breakdown.
Invoice breakdown
The invoice breakdown itemizes the charges in your subscription fee. It shows you:
Active users: email addresses for all users created in your Cin7 Omni account.
Billable connections: all integrations covered by your plan.
Users (Rack Rate): charge for additional users not covered by your plan.
Connections (Rack Rate): charge for additional connections not covered by your plan.
Your Plan (includes y users and z connections): the charge for your plan.
Payment Portal Facilitation Fee: charge based on number of customer transactions processed via Payment Portal for the invoice period.
Rack rate charges
We charge you for each user or connection you add over the maximum number included in your plan. This appears in your invoice as a “Rack Rate”.
Important: Discounts on users and connections included in your plan do not apply to your rack rate.
Cin7 Omni plans
We generally structure our plans to include the connections, users, and functionality based on the needs of different kinds of businesses. Our current plans include Small Business, Business, and Advanced, but older plans include Starter, Advanced, and Enterprise.
When you sign up with Cin7 Omni, you agree to pay a monthly subscription for one of these plans.
If you have any questions about what is included in your plan, please submit a ticket through Cin7 Help Center, and select Account - Billing Questions.
Monthly fee changes
Your monthly subscription fee will increase if:
You’ve added more users or connections than is covered by your plan.
Your customers have begun paying you via the Payment Portal.
Cin7 Omni has increased its pricing.
Price increase notifications
We notify you by email 20 days prior to any price increase. We email the authority contact set up for your Cin7 Omni account. We do not email other contacts about price increases.
To verify your authority contact, select your name in Cin7 Omni, then select Account Details.
Payment Portal and payment facilitation fees
The Payment Portal is an additional feature you can set up in your account.
It allows your customers to pay by credit card when you email them an invoice or quote, or on the B2B Online Store.
We charge you a payment facilitation fee for payments processed through the Payment Portal.
For price increase or additional charges, submit a support ticket via Cin7 Help Center, and select Account - Billing Questions.
Remove users or connections
Your plan includes a maximum number of users and connections. The monthly charge for your plan remains the same whether or not you use the number of users and connections included in your plan.
For example: Let’s say your plan includes 8 users, and you have 8 users in your account. If you remove one user from your account, the monthly charge for your plan does not change.
Business requirements change
If your business no longer requires the maximum number of users and connections included in your plan, submit a ticket via Cin7 Help Center , and select Account - Billing Questions. Our billing team will contact you to discuss the details.
Charged by mistake
Cin7 Omni occasionally offers discounts for new sign-ups. If we’ve invoiced you by mistake, please forward the proposal you signed when you signed up for Cin7 Omni to receivables@cin7.com. Our finance team will verify your discount and apply credits to your account accordingly.