Cin7 Pay refunds and disputes

Disputes

You can accept and counter disputed payments on the Cin7 Pay dashboard:

1. On your Cin7 Pay dashboard, open the Payments, refunds, and disputes tab.
2. Select the disputed payments.
3. Click Accept dispute or Counter dispute.
4. If you counter the dispute, follow the instructions to explain and submit evidence.

Refunds

To issue a refund:

1. On your Cin7 Pay dashboard, open the Payments, refunds, and disputes tab.
2. Click the payment to refund.
3. Click Send refund.
4. Enter the Refund amount and Reason.
5. Click Refund.
6. Create a credit note and add the returned stock. If stock wasn’t returned, add a non-stock item for the same value instead.

Stripe will refund your customer and deduct the amount from that payout.

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