Troubleshoot errors with 3PL
Overview
Find out how to fix common errors with third-party logistics (3PL) integrations:
Errors: 404, 503, and 502
Error: Order already exists
You may encounter an error when exporting and importing documents (pick and receipt requests and confirmations) with your third-party logistics provider (3PL) integration.
If an error occurs while exporting, you'll see the error count increase on the Ready For Export tile on your 3PL integration dashboard. You need to select Errors to open the Export Errors page to review and troubleshoot the error. For help troubleshooting the error, see below.
If an error occurs while importing, Cin7 Omni Support will be notified. They'll troubleshoot the issue and contact you if necessary.
Errors: 404, 503, and 502
Errors 404, 503, and 502 can occur when exporting pick and receipt requests. They indicate there is an issue with your 3PL's server.
To fix these errors, contact your 3PL and find out the status of their server. Once their server is available, reset the error and retry exporting the document:
Open your 3PL integration.
On the Ready For Export tile, select Errors.
Beside the error to reset, select Return Order To Queue.
Select Back to return to the your 3PL integration dashboard.
Retry exporting the document.
Error: Order already exists
You've tried exporting a pick or receipt request, but your 3PL already has a copy of this document.
To fix this error, contact your 3PL and confirm whether they have the document your trying to export.
If they do, simply open the associated sales order, purchase order, or branch transfer in Omni, set its 3PL Status to Transferred to 3PL for Picking, and then Save. Else, contact Cin7 Omni support for help.
Error: Product with SKU ... does not exist
You've tried exporting and pick or receipt request, but the document includes a product that doesn't exist at your 3PL.
To fix this error, ensure your product catalog is up to date with your 3PL. Then reset the error and retry exporting the document:
Open your 3PL integration.
On the Ready For Export tile, select Errors.
Beside the error to reset, select Return Order To Queue.
Select Back to return to the your 3PL integration dashboard.
Retry exporting the document.