Download refunds from BigCommerce
Overview
Find out how to download BigCommerce refunds as Cin7 Omni credit notes.
BigCommerce refunds are used to reimburse customers.
If you issue a refund to a customer via BigCommerce, you can download that refund to Cin7 Omni as a credit note. First you must configure how refunds are downloaded.
In order to download a BigCommerce refund, you must refund the entire order – either by (a) using “refund entire order” or (b) “using “refund individual items” and refunding all items.
Configure download refunds
You must configure your BigCommerce integration to download refunds as credit notes:
Log in to Cin7 Omni.
From the Integrations menu in the navigation, open your BigCommerceintegration.
Open Settings.
Open the Settings tab.
Ensure Download Orders is enabled.
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Under Download Orders:
Select Enable Credit Note.
Use Credit Note Default 3PL Status to choose a default 3PL Status for credit notes downloaded from BigCommerce.
Use Credit Note Default Accounting Status to choose a default Accounting Status for credit notes downloaded from BigCommerce.
Select Save Settings.
Download refunds
Once you’ve configured your integration, refunds will be downloaded as credit notes whenever you download sales orders from BigCommerce.